General Information Questions
Click on a question below to reveal the answer. Scroll down for concession and related questions. For any questions not answered here, always feel free to contact us for more information.
Purchase
Do you sell used trailers?
No, we do not sell used trailers.
Do you export your trailers?
Yes, we do! We have had the privilege of servicing our international customers for over 10 years. Our products are shipped worldwide, reaching countries and regions like the United States, Australia, Africa, EU nations, and beyond.
I have an idea in mind, but I don’t see something like that on your website. Can you customize a unit?
Yes! We have numerous trailers and trucks that we have worked on that are not on our website. We are the manufacturers and we can custom build the unit to meet your needs. Feel free to ask us for a quote online or call us directly. We look forward to new and creative ideas.
Can You Help Develop Budgets?
Absolutely. You can let us know your budget in the inquiry, and we'll tailor solutions and designs accordingly.
How Secure is the Online Payment?
ZZKNOWN takes your property security and personal privacy seriously. All payments are processed securely. Your payment method or credit card information will not be retained, let alone disclosed to anyone. If preferred, you can make payments through third-party platforms like Alibaba. Whatever your choice, we assure you of a secure transaction.
What certifications do your trailer pass?
CE, ISO, VIN, DOT.
What Are Your After-Sale Services?
We are committed to assisting with any queries you may have when using our products and providing the necessary documents and information for registration and permit application.
Do You Offer a Warranty?
Yes, a one-year manufacturer warranty is offered on the basis of manufacturing faults, and it is free.
Do You Offer Financing?
Sorry, we do not finance.
What is required to place an order?
We require a 50% deposit to begin your order. Upon completion the remaining balance is due.
What forms of payment do you accept?
We accept payments through Visa, PayPal, bank transfers, credit cards, and more.
Is There Any Potential Discount?
In certain situations, we do provide discounts.
Volume Discounts: We offer discounts for multi-unit orders. The more you buy, the bigger the discount.
Holiday Discounts: During certain holidays, you can enjoy discounts of up to 5%.
If you'd like to learn more about pricing for large orders or more details on discounts, please reach out to our sales team.
How Does the Ordering Process Work?
It is rather simple to order.
For our standard models, you can request a quote by phone, email, or through our contact form. We'll promptly send you a free quote and CAD drawings for your review. Once everything is approved by you, we'll guide you through the payment process. The entire transaction can be completed in as little as one day. If you ask for customization, please provide detailed information about your requirements upfront, such as dimensions, equipment, expected budget, etc. This ensures we can efficiently offer a solution that satisfies your needs.
If you're still in the early stages of planning, feel free to reach out for a consultation. We're more than happy to answer any questions about our products and provide assistance or inspiration, even if you haven't yet decided to make a purchase. It's a free and quick consultation.
Production
Can I Change the Order?
During the design phase, you have the freedom to make changes, and we will update the quote for you at no cost. However, once the CAD design is confirmed and production begins, most changes are often not feasible. However, we'll do our best for any potential alterations,
Please note that there is potential possibility that your changes extent the production process.
Where can I purchase equipment and supplies?
We can help you find equipment and supplies in China
Do You Offer Drawings or CAD Designs?
Whether it's a standard model or a custom unit, we provide free blueprints, including color renderings, sections, elevations, electrical drawings, water systems, and floor plans.
How Long is the Production Time?
Production time may vary depending on what you're purchasing and the level of customization.
After the confirmation of CAD designs and the payment of the deposit, food carts and small food trailers usually require 15-30 days for production, while more complex projects may take a month or longer. Production takes place in our factory, giving us complete control over the entire process. There are no delays due to weather.
If the timeline is too long for you, consider our inventory. These models are ready for immediate shipment.
Does your electricity wire meet our country's standards?
Yes,We choose wires regarding your country standards.
Can You Build Custom Units Based on My Specific Requirements?
Of course!
One of the key factors that sets us apart from our competitors is our unparalleled capability and experience in customization. Every model we offer is meticulously designed to be easily tailored to your specific needs. You can specify anything at ZZKNOWN. Take a look at our gallery to learn more about our design and get inspired.
If you don't find the feature or option on our website, feel free to reach out to our design team. You can even directly share images from Google or Pinterest that showcase what you want. We're more than happy to discuss new ideas with you and create a one-of-a-kind design based on your specifications.
Are You a Manufacturer or Dealer?
We are a manufacturer with over 10 years of experience in custom design and production of concession trailers, food carts, food kiosks, and shipping containers. Every unit showcased on our website is built at our own manufacturing facility.
Shipping & Delivery
Do you provide delivery service? How much do you charge?
Several factors influence shipping costs, including weight, shipping container size, destination, insurance fees, tariffs, and the chosen route. The exact shipping cost will be included in the quote. Rest assured, we'll find the most cost-effective delivery solution for you.You can also ship through your agent in China.
Do You Have Showrooms and Can I Visit?
We do not have showrooms or stores nationwide. We have one factory in which all our units are designed and manufactured. You can visit it by appointment to learn about our production techniques, processes, efficiency, and product quality, and personally view some of our stock.
Where Are You Located?
Our headquarters are located in Zhengzhou, Henan, China. If you're in China or nearby, you're welcome to visit our company for a face-to-face discussion about your project. Please reach out to us in advance by phone or email so that we can make appropriate arrangements.
Address: Zhengzhou, Henan, China
Phone: tel:
Email:
How Can I Get a Delivery Quote?
Drop us an email or fill out the contact form at the bottom of this page with your precise address and requirements, and we'll provide you with an estimated shipping cost. The exact fee will be provided after confirming your order.
How Long Does It Take for Delivery to My Location?
International delivery times vary by country. Typically, shipping within Asia takes around 7-15 days, while delivery to Australia may take about one month. Upon placing your order, you will receive an estimated pickup date. However, please note that this is just an estimate, as some uncontrollable factors may impact the arrival date. We will make every effort to ensure on-time delivery.
How Will You Deliver My Unit?
We offer two delivery options: sea shipping and self-pickup.
Sea Shipping: Your unit will be shipped and delivered to your area by a third-party international shipping company, and we'll track your shipment for you. If you have a freight agent, we'll coordinate with him/her to ensure a smooth delivery process. Before shipping, we photograph and crate each unit, and personally send them to the port to ensure their safe arrival. All photos and videos will be sent to you.
Self-Pickup: You can pick up your unit at our factory from Monday to Friday.
Have you tested each trailer before shipping?
Yes, we do anti-water/electricity circuit/road examination.You can have us do special test too.
